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Here are five strategies from conflict management theory for managing stressful situations. Which one is the best in a given situation will depend on a variety of factors, including an appraisal of the levels of conflict.
Interpretation and feedback materials help you learn about the most appropriate uses for each conflict-handling mode.
Avoiding might take the form of diplomatically sidestepping an issue, postponing an issue until a better time, or simply withdrawing from a threatening situation.4. The Compromising option is at the centre of the model because it is both assertive and co-operative but only to some extent.
It's the approach of "half a sixpence is better than none". It might mean splitting the difference between the two positions, some give and take, or seeking a quick solution in the middle ground.5. The Collaborating option is at the top right of the model and is at the opposite extreme of avoiding.
How can you manage disagreements in ways that build personal and collegial relationships rather than harming them?
Such disagreements or conflicts can occur between individuals or between groups of people.
Thomas and Kilmann call these the Assertiveness options.Download sample TKI Profile and Interpretive Report There is no single best way to handle every conflict.Each of the five conflict-handling modes has its own sets of benefits and costs.The other dimension, the horizontal axis, is concerned with responses based on helping others get what they want.
Thomas and Kilmann call these the Co-operativeness options. The 5 Options of Conflict Resolution These are the 5 options in conflict resolution in the Thomas-Kilmann model.1. The Competing option is at the top left of the model which means you take a wholly assertive and unco-operative approach to resolving the conflict.This instrument requires no special qualifications for administration.